On behalf of Milosi,
We realize that there is an opportunity to strengthen our communication to individual homeowners about private services within the community. We want to apologize for any inconveniences that may have occurred over the past few weeks. Like any organization, we aren’t perfect and do make mistakes from time-to-time, but we lean on our core values and get better. We have addressed our Client Relationship Manager that was struggling to provide proper communication. The key to being successful is never compromising values and providing clear and consistent communication. We need to be sound listeners and then provide guidance and support both effectively and efficiently. We will continue to improve this process.
When we start working for a new community, it is difficult to calculate the volume of contact until you are receiving it. Based on the volume at Abbottsford over the past few weeks, we feel we need to have two Client Relationship Managers working with the community. We will have a Commercial Client Relationship Manager, Daniel Shoap, that will work with Cody to service the overall master contract for the community. For all private property requests, we will have a second, Bobby Caudell, who will have responsibility for one off work for individual homeowners.
We want to thank the community for their understanding as we transition to a brand-new community and work through the needs and nuances of a large HOA. We are so honored to have the opportunity to service such a beautiful and influential Nashville neighborhood. Our objective, which is all over our physical and social footprint, is “Let’s Grow Beautiful Together.” Please don’t hesitate to contact us if you have any questions and/or requests. We look forward to meeting as many of you as possible in the coming weeks and months. Have a fantastic day!
Kindly,
