We realize that there is an opportunity to strengthen our communication to individual homeowners about private services within the community. We want to apologize for any inconveniences that may have occurred over the past few weeks. Like any organization, we aren’t perfect and do make mistakes from time-to-time, but we lean on our core values and get better. We have addressed our Client Relationship Manager that was struggling to provide proper communication. The key to being successful is never compromising values and providing clear and consistent communication. We need to be sound listeners and then provide guidance and support both effectively and efficiently. We will continue to improve this process.
When we start working for a new community, it is difficult to calculate the volume of contact until you are receiving it. Based on the volume at Abbottsford over the past few weeks, we feel we need to have two Client Relationship Managers working with the community. We will have a Commercial Client Relationship Manager, Daniel Shoap, that will work with Cody to service the overall master contract for the community. For all private property requests, we will have a second, Bobby Caudell, who will have responsibility for one off work for individual homeowners.
We want to thank the community for their understanding as we transition to a brand-new community and work through the needs and nuances of a large HOA. We are so honored to have the opportunity to service such a beautiful and influential Nashville neighborhood. Our objective, which is all over our physical and social footprint, is “Let’s Grow Beautiful Together.” Please don’t hesitate to contact us if you have any questions and/or requests. We look forward to meeting as many of you as possible in the coming weeks and months. Have a fantastic day!
Kindly,
Milosi’s core values, which are at the heart of everything we do.
Update: Metro has moved this repair to another timeframe. Unfortunately, the repair requires an emergency construction crew, so we could be bumped down the list for a while. I will send any update I can about the timing of this repair if I receive it.
Metro Water Department is planning a major repair to a community water valve on Bowring Park. Water could be shut off to a large area while this repair is being made. At this time, they do not know the extent of the shut off area, but service interruptions should be expected in and outside of Abbottsford. These repairs are expected to take around 3+ hours. We will send more information if it becomes available.
It has felt like spring, but it’s still winter. Colder weather this weekend will be a good reminder of that before we warm again next week.
Hardwood mulch application was about 98% completed before the rain came in Friday afternoon. Preemergent weed control and any other required weed control measures were applied ahead of mulch application. Second round preemergent will be applied early summer. We have identified and mapped areas around the community that still need to be completed. Milosi detail crews will be completing these small areas on Monday or Tuesday as well as completing manager walkthroughs and final clean up of the mulching project.
Annual planting beds were not mulched with hardwood mulch. These planting beds will need to be mulched using alternative products when your annual plantings happen starting next month.
Any homeowners that ordered alternative mulch types from Milosi: being year one, the lead time for this season is about 2 weeks after community hardwood mulch installation. They are hopeful to streamline the process and have alternative products delivered more timely if we have them back next season.
Reminder that turf fertilization and weed control treatment round 1 is our next service and will begin soon.
Please reach out to the on-site manager with any questions regarding landscaping services.
Updates 2/16: We have several small paving repairs being done to our roadways in the next 2 weeks. These repairs are for AT&T fiber installation and Metro Water Department projects and are part of the restoration programs for the work done by those service providers. Please be patient with paving crews and be cautious of any roadway obstructions while they complete this restoration.
The At&t road restoration contractor is scheduled to begin Tuesday 2/20. Work will be done on roadway areas marked in pink. This is asphalt restoration, so it can be a little smelly. I would advise the homeowners to make sure windows, doors, and chimneys are closed so the odor doesn’t flow into their homes.
Metro water department repairs near Overton/Foster Hill do not have an calendar date at this time, but should be happening soon.
Large scale paving projects for Abbottsford are still in the planning phase. We will send more information out on that topic as it is available.
Thank you to all of the residents of Abbottsford who helped us welcome Milosi Landscaping as our new landscape maintenance partner. Milosi’s four representatives, John Butler, Daniel Shoap, Keenan Baird, and Zack Bastin, enjoyed mingling with several residents during the February Happy Hour (Hope to see you in March), which preceded the Milosi presentation.
John Butler, Milosi’s Maintenance Divisions Operations Manager, explained Milosi’s five core principles as follows: 1. Safety First: Our team members are our greatest asset, and we value safety for everyone on every project. 2. We Do What We Say: We keep our promises to each other, our clients, and the communities we serve. 3. Details Matter: We understand that the little things are the important things. 4. We Listen Because We Care: We command a willingness to listen, learn, and adapt. 5. Create and Innovate: We value thinking outside the box and pushing boundaries.
John also stressed Milosi’s absolute commitment to excellent customer service, which lies at the heart of everything they do. He looks forward to partnering with us to address the opportunities for improvement in Abbottsford to fulfill Milosi’s core purpose, “Let’s Grow Beautiful Together.”
Keenan Baird, Milosi’s Plant Health Care & Fine Gardening Manager, discussed their Plant Health Care (PHC) Program, covering insect control and fertilization. He highlighted their success in eradicating Crepe Myrtle Bark Scale on other properties, as this is a common issue in Abbottsford. Additionally, Milosi offers a Landscape Design Division for property improvements beyond standard maintenance services. Keenan, the youngest certified arborist in TN, provides expertise in tree maintenance and is also a certified horticulturalist.
Daniel Shoap, Milosi’s Senior Client Relationship Manager, ensures that Abbottsford will receive top-notch service and that all contract obligations are met. He regularly meets with Abbottsford management to assess needs and oversees maintenance crews on-site. Milosi employs 4-man crews for efficient work. Residents will be informed about scheduled spray applications, and precautions will be taken to protect pets and children. A monthly newsletter signup from Milosi can update residents on maintenance services, seasonal challenges, and best practices. For communication with Milosi regarding contract related issues, residents are encouraged to use Abbottsford’s Landscape Request Form to manage inquiries effectively. Cody and Daniel will be working closely together to try to serve our residents to the highest standards possible.
Before introducing Milosi’s team, Abbottsford’s Board of Directors fielded questions from residents, reflecting diverse topics and opinions. Residents highlighted several issues.
Road Issues
Residents urged exploring options for road issues include holding an Open Forum. The Board agreed to schedule this session as they continue to gather information about paving.
Communication Issues
Even with at least 2 Abbottsford Web site emails per month, there were residents who felt they did not have the communication/information they needed. One resident suggested a printed newsletter. The Board President will check with other properties about newsletters and our property manager will continue to address communication challenges.
Involvement
Several residents expressed the need for more information and involvement in the issues that Abbottsford needs to address. The Board will discuss this issue and options for improvement at the next Board meeting.
Landscaping
There were issues expressed about the task of changing to another landscape vendor. Several questions and outcomes are:
The Board expressed that the Milosi representative will have appropriate participation in future landscape committee meetings and activities.
The Board will address long-standing landscape issues. These issues range from involvement to correcting problems created by past decisions. The Board will adhere to maintaining financial prudence.
Several aspects of landscaping maintenance will be different than years previous. Please be patient as we work towards better and more efficient standards of service for all residents of the community. If you have specific questions about landscaping maintenance services, please see or 2024 Landscaping Program Expectations or fill out this form.
Landscape Information
The Board landscaping chair maintains a Master Landscape Project Map highlighting necessary improvements, among other issues. The community faces various challenges to balance budgetary constraints with property needs effectively.
The Abbottsford Property Manager
Please consult abbottsford.net for additional information on ongoing topics. Cody, our on-site manager, reinforced that residents should come to him to get answers for questions you may have regarding Abbottsford issues or processes. Forms on the website were updated for better communication with Milosi management.
